Know Your Customer KYC Policy
At Betmania.ag, safeguarding the security and legitimacy of our platform is our top priority and guiding principle. We understand the critical importance of maintaining a trustworthy environment for all our users. To achieve this goal effectively, we have implemented a comprehensive and rigorous Know Your Customer (KYC) policy. This policy is meticulously designed to encompass all customers who engage in depositing funds or requesting withdrawals. By adhering to stringent regulatory standards and proactively preventing fraudulent activities, our KYC policy plays a pivotal role in creating a safe and secure environment where every user can confidently participate in our offerings. Our commitment to these principles underscores our dedication to maintaining the highest standards of integrity and transparency across all aspects of our operations at Betmania.ag.
KYC Procedures:
- Required Documentation:
- Government-Issued Photo ID: Customers must provide a clear copy of a valid government-issued photo identification document such as a passport, driver's license, or national ID card.
- Selfie with ID: Alongside the photo ID, customers are required to submit a selfie holding the provided ID document. This step is crucial to verify the authenticity of the ID and confirm it belongs to the customer.
- Proof of Address: A recent utility bill, bank statement, or any official document showing the customer's name and address. The document should be dated within the last three months.
- Additional Documentation: Betmania.ag reserves the right to request additional documents if needed to verify the customer's identity or address.
- Submission of Documents:
- Customers are requested to submit all required documents via email to: [email protected].
- Verification Process:
- Upon receipt of the documents, our dedicated verification team will review and authenticate the information provided. Typically, the verification process is completed within 24 hours. Customers will receive an email notification once their verification is finalized or if further information is required.
- Privacy and Security:
- Betmania.ag prioritizes the confidentiality and security of all customer information. All submitted documents and personal data are handled with the utmost care and stored securely in accordance with applicable data protection regulations.
- Consequences of Non-Compliance:
- Failure to comply with the KYC requirements may lead to the suspension or closure of the customer's account. Betmania.ag reserves the right to refuse transactions or services if the provided documents do not meet our verification standards.
- Contact Information:
- For any inquiries or assistance regarding the KYC process, customers can reach our support team via email at: [email protected].
Betmania.ag reserves the right to periodically revise this KYC policy to align with evolving regulatory requirements and bolster our security protocols. These updates may also incorporate enhancements to our operational processes aimed at improving customer service. We are dedicated to promptly informing all users of any significant revisions to the KYC policy via email or by posting updates on our website. It is important for customers to review these updates regularly to stay informed about any changes that may impact their account activities. Your ongoing cooperation and adherence to the updated KYC procedures are essential in upholding the integrity and security of our platform. We appreciate your understanding and cooperation as we continue our commitment to maintaining a secure and compliant environment at Betmania.ag.
